Apten

Introduction to Apten AI SMS Agents

Apten is an artificial intelligence platform that leverages the capabilities of AI to enhance customer engagement and sales by utilizing SMS communication. It facilitates automated, 24/7 responses to customers and prospects, ensuring that leads are managed efficiently. Apten is designed with enterprise needs in mind, aiming to drive higher lead conversion through personalized, relevant conversations that can be integrated with a company's existing customer relationship management (CRM) systems and internal tools.

"Engage, follow-up, and respond to customers 24/7 with AI that never forgets to follow up."

Features:

• AI Flowcharts: Intuitive flowcharts to manage complex logic without the need for engineering resources.
• System Integration: Seamless API integration with existing CRMs, support, and sales systems to utilize historical data.
• Real-time Notifications: Stay on top of every important request or lead interaction.
• Structured Data Collection: Collect data methodically for easy export and analysis.
• Contextual Understanding: Apten pulls information from CRM, past communications, and phone calls for tailored conversations.
• Multilingual Support: Communicate with customers in a variety of languages.

Personalized Conversations with Apten

Personalization is at the core of Apten's value proposition. Knowing that each customer or lead has a unique history, Apten intelligently pulls in data from various sources including CRM databases, past communications, and phone calls to understand context. This results in highly customized and relevant messages, intended to increase engagement and conversion rates.

"Apten can take in information from your CRM, past communications and phone calls, and any internal systems so that it has full context on the lead's history."

Advanced Functionality

Apten distinguishes itself from conventional chatbots by not only managing simple text interactions but by also performing actions within systems - connecting the virtual communication with actual results. For sales, marketing, and customer service, such integrations mean that conversations with leads or customers can have immediate impact in the respective operation systems. Enterprises can benefit from Apten's automatic follow-ups and tagging, ensuring that no lead is left unattended and every conversation is organized for future reference.

• Enterprise Grade: Built to handle the complex needs of large-scale operations.
• Actionable Integrations: Apten interacts with company systems, enabling direct actions and information retrieval within the conversation flow.