Cresta
Pricing Model
Paid
Deployment
API
AI Tool Description
Cresta is an AI-driven contact center intelligence tool that allows teams to handle customer conversations efficiently, while improving their overall performance.
Cresta provides AI-powered solutions such as Agent Assist, Director, Insights, and Virtual Agent, all tailored to the needs of different teams and industries. With Cresta's real-time insights, businesses can uncover critical information, drive results, and make their agents more effective and efficient. Additionally, AI-enabled coaching helps transform every agent into a top performer and automates repetitive tasks.
Cresta AI is ideal for teams in sales, customer service, retention, and remote work. The tool offers AI-driven insights, bespoke playbooks, performance management, and automation options that can enhance team and industry-specific use cases.
Features
- Real-time insights
- AI-powered coaching
- Agent Assist
- Director
- Insights
- Virtual Agent
Other related tools
Trusted workplace search and company knowledge base discovery tool that helps teams find information across company apps, slack, emails, wikis and generate personalized results in chat format.
Connect your work apps with no code and streamline workflows for increased efficiency.
Syte is a visual AI-powered product discovery platform for eCommerce. It enhances search results, navigation, and SEO, while also providing visually similar and complementary product recommendations to boost conversions.