Forethought
Categories
Pricing Model
Paid
AI Tool Description
Forethought's SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes.
SupportGPT™ key features include the automation of answers to common questions across any channel, enriching cases with sentiment and intent, empowering agents with relevant knowledge and suggested responses using generative AI, measuring ROI, identifying and resolving gaps, and tracking performance in real time.
Forethought's SupportGPT™ is ideal for various industries such as e-commerce, SaaS and FinTech, allowing for efficient and cost-effective customer support solutions.
Features
- Automation of answers to common questions
- Enriches cases with sentiment and intent
- Empowers agents with relevant knowledge and suggested responses using generative AI
- Measures ROI
- Identifies and resolves gaps
- Tracks performance in real time
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