Loris

AI Tool Description

Loris - Conversational AI for customer-first teams

Loris is a cutting-edge AI-powered platform that specializes in supporting customer support teams by enhancing their conversations with customers. With seamless integration with platforms like Zendesk, LivePerson, Salesforce, and Twilio, Loris offers conversational AI capabilities and valuable insights to boost CX (Customer Experience) agent productivity, improve customer conversations, and deliver exceptional customer experiences.

Features

Loris provides several key features to optimize customer support interactions:

Loris's AI technology can automatically categorize customer conversations, allowing teams to efficiently manage and organize large volumes of customer data.

By leveraging advanced AI algorithms, Loris assists in analyzing customer conversations to identify trends, potential issues, and key insights. This enables teams to gain valuable insights into customer needs, preferences, and attitudes.

Loris helps assess agent performance by monitoring and evaluating their interactions with customers. By providing real-time feedback and guidance, agents can enhance their communication skills and deliver more personalized and effective responses.

With AI-powered recommendations and guidance, Loris assists customer service teams in optimizing live interactions. Agents can access real-time suggestions to ensure they provide accurate and on-brand responses, resulting in enhanced customer experiences.