Posh AI

Posh AI Overview

AI Built for Banking

Posh AI provides AI-powered solutions specifically designed for the banking sector. Their suite of products aims to enhance customer service and increase operational efficiency by integrating advanced AI capabilities into various banking functions.

What We Do

• Voice Assistant: Acts as a 24/7 AI banking concierge, capable of performing tasks like answering FAQs, routing calls, processing transactions, and even verifying customer identities, with seamless hand-off to human agents when needed.
• Digital Assistant: An AI-driven chatbot designed for banking, which automates frontline customer service and is capable of handling inquiries around the clock on your website, online banking, or mobile apps.
• Knowledge Assistant: A tool that aids bank employees by providing quick access to information, improving the accuracy and speed of customer service.
• Portal: A centralized AI management platform that offers no-code solutions for overseeing AI assistants.

Who We Help

Posh AI's products are aimed at:

• Banks: Enhancing customer and employee service through AI.
• Credit Unions: Providing AI-enhanced experiences for members and staff.

Who We Are

Posh AI focuses on creating better banking experiences through conversation with its AI-driven solutions. Their team comprises industry experts committed to innovation and customer satisfaction.

Resources Offered

• Insights into AI and banking.
• Case studies showcasing the impact of Posh AI on real clients.
• Updates on events and webinars.

Unique Features and Benefits

• Customer-assisted AI provides 24/7 service through voice and digital channels.
• Reduce wait times and improve first call resolution.
• Enhance customer satisfaction scores by 45%.

• Boost employee productivity by 66% and speed up onboarding time by 65%.
• Cut search time for information by 93% and help decrease employee turnover.

• Increase efficiency by handling growing call volumes without the need for additional staff.
• Decrease speed to answer by 92% and resolve up to 94% of customer requests without live agents.

The Posh AI Assistants

Posh AI's assistants are built to engage in natural, meaningful conversations with users, drawing on the company's deep knowledge of the banking industry.

Voice Assistant

• Tailored to banking needs, it streamlines essential functions and provides quick resolution.

Knowledge Assistant

• Centralizes access to institutional knowledge, closing gaps and speeding up information retrieval.

Digital Assistant

• Lives where the customers are: websites and mobile platforms. It understands and resolves the majority of end-user inquiries autonomously.

AI Management Through Posh Portal

Allows for easy management of AI assistants with a no-code, all-in-one platform.

Why Posh?

Posh AI advocates a collaborative approach with clients and provides:

• User-friendly implementation.
• A forward-thinking team leading AI innovation.
• Top security certifications including CSA Star Levels 1 and 2, and SOC 2 type 2.

Their platform is built to:

• Enhance banking processes, integrating smoothly with existing banking systems.
• Offer patented context-switching technology for superior performance.
• Empower institutions with self-help tools and data insights.